Kolo POSPrivacy policy
In effect from 14 November 2026
简要说明：我们只保存运行收银机所需的资料（店铺资料、商品和销售记录），不保存银行卡号，也不出售您的资料。本政策以英文版本为准。
요약: 계산대 운영에 필요한 정보(가게 정보, 상품, 판매 기록)만 보관하며, 카드 번호는 보관하지 않고 정보를 판매하지 않습니다. 이 방침은 영어본이 우선합니다.
Tóm tắt: chúng tôi chỉ lưu thông tin cần để vận hành máy tính tiền (thông tin cửa hàng, sản phẩm, đơn bán), không lưu số thẻ và không bán dữ liệu của bạn. Bản tiếng Anh là bản có hiệu lực.
Who we are
Kolo POS is made and run by KOLO AUSTRALIA PTY LTD (ABN 73 652 827 337), Sydney, Australia. In this policy "we" means Kolo Australia and "you" means a person visiting kolopos.com.au or a shop using Kolo POS.
This policy covers the kolopos.com.au website, the Kolo POS till (in a web browser or as the Android app), the backup service and our support.
What we collect
If you visit the website. The website sets no cookies and uses no analytics or advertising trackers. It remembers your language choice in your own browser only. Our web server keeps a standard log of each request: IP address, date and time, page and browser type. The website loads nothing from other companies.
If you send us a message. When you use the form on the website or email us, we keep what you give us: your name, your shop's name, your phone number or email address, your message and the language you were reading in. The form sends this to our server only when you press Send.
If your shop uses Kolo POS. The till keeps your records on the till itself. When automatic backup is on, it also sends a copy to our server:
- shop details you typed in for receipts: shop name, ABN and address
- your item list: names, barcodes, prices and categories
- your sales: date and time, items, amounts, whether cash or card, and refunds
- till settings, including a scrambled form of the manager PIN (we cannot read the PIN itself)
- a random identifier for the till and the app version it runs
For your licence we keep the shop name, a contact name and phone number, our notes, your plan and the date it is paid to.
What we do not collect
- Card numbers or any card details. Card payments happen on your own card machine, not in Kolo POS.
- Your customers' names or contact details. The till does not ask for them.
- Your location, contacts, photos or anything else on the device.
What we use it for
- to run the till, the backups, the licence and updates
- to put your records back on a new till when you ask
- to help you when you contact support
- to send you invoices and notices about your service
We do not sell your information, and we do not use your sales records for advertising.
Where it is kept and who can see it
Backups are sent over an encrypted connection to a server we run with Amazon Web Services in Sydney, Australia. We keep your latest backup and some earlier copies.
Only our staff and contractors who need it for support or to run the service can open shop records. Some of them work in Vietnam, so your records can be accessed from Vietnam. The records themselves stay on the server in Sydney.
We share information with others only where the service needs it (Amazon Web Services for hosting) or where the law requires it.
How long we keep it
- The till keeps about 13 months of sales, then removes the oldest.
- Backups on our server are kept while your shop uses Kolo POS, and deleted 30 days after the service ends.
- Enquiries and support emails are kept for two years after the last contact.
- Invoices and payment records are kept for as long as tax law requires.
You are responsible for keeping your own business and tax records for as long as the law requires. You can save your sales to a file from the till at any time.
Your choices
- You can ask what we hold about you or your shop, ask us to correct it, or ask us to delete it.
- You can use the till with automatic backup off. Then nothing but licence checks is sent to us, and we cannot restore your records if the till is lost.
To do any of these, contact us at the details below. We will answer within 30 days.
If something goes wrong
If we learn that your information has been lost or seen by someone who should not have seen it, and it is likely to cause serious harm, we will tell you and the Office of the Australian Information Commissioner as the law requires.
Complaints
Tell us first and we will try to put it right. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
If we change this policy we will post the new version on this page with its date. If the change is significant we will tell shops using Kolo POS directly.
Contact
KOLO AUSTRALIA PTY LTD, ABN 73 652 827 337
Level 13, 111 Elizabeth St, Sydney NSW 2000
Email hello@kolopos.com.au